Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, express shipping 2-3 days, and overnight shipping next business day. Orders are processed within 1-2 business days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $75 within Canada and the US.

Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.

Products & Sizing

Q: How do I choose the right size for leggings?
A: Check our detailed Size Guide and measure your waist and hips. Our 3D Sculpt Leggings are designed for a compression fit.

Q: Are your wellness products safe to use?
A: Yes! All our wellness products meet safety standards and include detailed instructions. Consult with healthcare providers for specific health conditions.

Q: What materials are used in your activewear?
A: Our activewear uses premium blends including moisture-wicking fabrics, spandex for stretch, and breathable materials for comfort.

Returns & Exchanges

Q: What's your return policy?
A: We offer 30-day returns on unworn, unwashed items with original tags. Wellness products must be unused in original packaging.

Q: How do I exchange for a different size?
A: Contact us at support@oranikaactivewear.com and we'll arrange a free size exchange within 30 days.

Q: Who pays for return shipping?
A: We provide free return shipping for defective items or our errors. Customer returns use our discounted return rates.

Wellness Products

Q: How do I use the weighted blanket?
A: Choose a blanket that's 10% of your body weight. Use it while sleeping or relaxing for 20-30 minutes to experience the calming benefits.

Q: What essential oils work with the diffuser?
A: Our AromaZen™ diffuser works with all pure essential oils. Popular choices include lavender for relaxation, peppermint for energy, and eucalyptus for clarity.

Q: How often should I use the massage gun?
A: Use for 30 seconds to 2 minutes per muscle group, 2-3 times per day. Start with lower speeds and gradually increase as needed.

Care Instructions

Q: How do I wash my activewear?
A: Machine wash cold with like colors, avoid fabric softener, and air dry to maintain elasticity and color.

Q: How do I clean wellness products?
A: Each product includes specific care instructions. Most have removable, washable covers or can be wiped clean with a damp cloth.

Still Have Questions?

Can't find what you're looking for? We're here to help!

Email: support@oranikaactivewear.com
Response Time: Within 24 hours